Travel With Confidence

/ Travel With Confidence

A safe and secure return of adventure

As the world slowly reopens, we are dedicated to offering incredible, responsibly run adventures to ensure our guests can sail and stay in Turkey and Greece with peace of mind.

REFUND Guarantee

If we have to cancel the trip for any reason, you will receive a full refund.

COVID-19 refund commitment

If you have to cancel your trip due to COVID-19, you will receive a full refund.

21 DAY No-Fee Flexibility

You can transfer your trip free of charge up to 21 days before departure.*

Complete Financial Protection

All trip payments are protected though our TURSAB membership.

Book With Confidence

What you need to know:

  • If we have to cancel your trip for any reason, you will receive a full refund of payment.
  • If you can’t participate in your trip because you or a member of your party is diagnosed with COVID-19 (or has received a request from the Government to self-isolate), you will receive a full refund of payment.
  • You can cancel your trip free-of-charge up to 42 days before departure and we will hold the deposit for you to use on any departure within the following two years. This excludes international flights and any non-refundable in-destination costs. Please check full booking conditions for more information.
    You can transfer to another trip free-of-charge up to 21 days before departure. This excludes international flights and any non-refundable in-destination costs. Please check full booking conditions for more information.
    For all of our clients, we offer full financial protection through our TURSAB membership.
  • We offer a hassle-free flight booking service for all our clients.

Valid for new bookings made on or after 30th June 2020.

Travel With Confidence

Our 4 tier Travel Safety Charter

You can rest assured that we only run trips that comply with our 4 tier Travel Safety Charter.

Safe Destinations

Our 5-stage approval process before a destination opens to our guests.

Cleaning Protocols

Enhanced, regular cleaning at accommodation, at meals and on transport.

Healthy small groups

We travel in small groups, and all members self-declare they are COVID-free before departure and take a temperature check on arrival.

Specialist Guidance

Local and HQ office support available in every destination, all day, every day of your trip.

Safe Destinations

All of our destinations will be required to pass a 5-stage approval process, which includes Ministry of Health advice.

You can contact our Travel Experts at any time for the latest information on local travel guidelines, country entry requirements or health certifications. We will update trip notes and advice so you have up-to-date information in your departure information.

Cleaning Protocols

Enhanced cleanliness and hygiene safety measures will be introduced in our accommodation, transport, meal locations and venues, and our local teams will visit each one in advance of travel.

SAILNSTAY Travel has received the Tourism Council’s Safe Travels stamp, which provides travellers with additional assurance that we have adopted health and hygiene global standards designed to keep your travels as safe as possible.

We will check that enhanced cleaning protocols have been introduced by our boat, which may include the following:

  • Enhanced cleaning measures, with focus on ‘high-touch’ areas to be routinely carried out in the properties used.​
  • Staff trained in relation to the Prevention of Spread of Infection (POSI) for inside and outside the workplace. ​
  • Processes implemented to allow for physical distancing in public areas, for example during the check in process, in lifts and in public seating areas.​
  • Enhanced standards for food preparation which may include training, use of face masks if required, superior cleaning for areas that are involved in meal preparation, and replacing a restaurant’s buffet service with a waiter service. ​
  • Additional single rooms at a preferential rate for solo travellers who would like them. Please speak to the team who will be happy to arrange this for you.
  • We use spacious, private vehicles restricted to your group members only. Your guide will ensure that customers use the same seat for all journeys in one day.​
  • Vehicles are thoroughly cleaned before departure, and daily throughout your trip. Hand sanitisers are readily available onboard where regular handwashing may not be possible.​

Suitable venues will be proposed for all meals, whether included in the price of your holiday or at your own cost, and whether your guide accompanies you or not.

The meal venue proposed will reflect:

  • Cleanliness and hygiene measures for staff, equipment and venues. ​
  • Use of face masks for staff involved in the preparation and serving of food. ​
  • Options to effectively distance from other customers. ​
  • Measures laid out by local government or controlling authorities. ​

Healthy Small Groups

On our guided group trips, you’ll join a ‘small group bubble’ (average of 10 travellers). Every member of your small group will complete a declaration prior to travel, to state they are free of COVID symptoms and any known exposure, and will be asked to take a temperature check in the first 12 hours upon arrival.

  • Prior to your trip we will send you our latest safe travel guidelines. We’ll ask you to acknowledge that you understand and will abide by the advice to keep the group safe and well.
  • If in the unlikely event you show symptoms of COVID-19, or have received a positive test or have been asked to self-isolate via your Government’s Test and Trace scheme up to 20 days before travel, we will refund you free-of-charge. ​Terms apply.
  • We recommend that you purchase travel insurance that includes medical cover for COVID-19, Coronavirus, or any pandemic illness. You will need this to cover any care or costs relating to COVID-19.
  • We keep group sizes small in order to maintain a low risk ‘small group bubble’, with an average of 10 guests in each group.
  • Additionally, group members will be asked to do a temperature check on arrival or within the first 12 hours of the start of the tour.
  • For now, your Guide won’t shake hands on arrival or hug on departure, but will offer support on an activity, like a tricky point on a walking trail, where the benefit is deemed to outweigh the risk. ​
  • Your Guide will ask you to report any COVID symptoms immediately, so that appropriate action can be taken to safeguard the group. ​
  • Your Guide will carry some extra personal protection equipment, for example face masks, disposable gloves, hand sanitiser, thermometer; surface cleaning materials & COVID-19 tests. You should bring your own face-covering and hand-sanitiser supplies for the duration of your trip. Your leader will carry some spare items for use in emergency, but should not be relied upon. You will be asked to follow SAILNSTAY face-covering and handwashing guidelines, plus any local government requirements, which will be reconfirmed by your leader on arrival.
  • In the unlikely event that your group needs to self-isolate, your local team will offer support throughout. We will help arrange accommodation and food and help to organise medical care and liaise with your insurance provider. In the unlikely event that a guide contracts COVID, they will be replaced immediately. ​

Travelling by plane?

Our airline partners have been making changes to the way they operate in order to prevent the spread of COVID-19. After arriving at the airport, you’ll notice that your experience will be a little different to what you’re used to. Social distancing rules are as they are in other public spaces, so must be followed as much as possible, and in order to help protect yourself and others on your journey you will need to wear a face covering in the airport and throughout your flight. There will also be more readily-available hand sanitiser throughout the airport and the option to check in online and utilise a self-service bag drop. Onboard, aircrafts are typically fitted with HEPA filters which replace cabin air every three to four minutes and cabins are thoroughly disinfected daily, providing surface protection from viruses that lasts for at least 24 hours.

Measures differ by airline and destination country, so please check with your airline for the most up to date flying advice.